We hope you will be happy with your purchase, if for any reason you would like to return an item, we are happy to offer you a refund up to 14 days from when you receive your goods. The product must be in new, unused and unworn condition with tags attached and in original packaging. Please note we do not issue refunds on gift card purchases. It is our policy to return goods to the purchaser if we suspect that any product has been used or worn.
Returning goods in store
Call in store and return your item/s at any till point. Please have your receipt with you, it is included with every order. You may then exchange size/colour or browse for something else. You may also choose to to be refunded for the returned item, this will be issued in-store and funds should reach your bank within 5 working days.
We are happy to exchange a product for the same product but in a different size, if available, pending the product being returned is new, unused and unworn condition with tags attached and in original packaging. If a different product is requested then a new order must be completed on the website by the user.
This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection.
All dispatched orders will include a confirmation form outlining your purchase details, our contact details and return address. Please insert the original order form or a copy of the form in the returned parcel, without this we may not be able to track your details.
Following inspection of the returned goods and after your return has been processed you will be refunded the amount due through the original method of payment, excluding original postage charge.
You should expect to see the refund in your account within 5 working days from receipt of this email; however some banks may take longer. If you have not received this money into your account after 10 working days you should contact email@example.com.
How do I return my order?
The process is simple, you choose which way suits you best to return an item! Complete the order confirmation form by filling in all your relevant details. Simply repackage your purchase and enclose your completed form.
Please ensure the item is properly packaged and sent with a reputable courier as the item is your responsibility until we receive the return instore.
We advise registering the return so you have proof of postage and can track the status on your return.
When your return package has been received, your refund will be issued and funds should reach your bank within 5 working days.
Settling disputes - Online dispute resolution
We aim to ensure that our customers are completely satisfied with their purchase and service given by our customer service team. However if for any reason you are unhappy, please email us at firstname.lastname@example.org and we will aim to resolve the matter immediately. You can also submit your complaint to an online dispute resolution process operated by the European Commission by clicking on this link. This will take you the Online Dispute Resolution website which is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.